Information is one of the essential basic functions of television and represents a central component of the programming responsibilities of public service broadcasting. In view of the current developments, which can be designated by the keywords crossmedia and convergence, it becomes increasingly important to ask what we understand by “information” and “to inform” and how public service providers can address this.
The aim of this survey was to use theoretical and empirical work from various academic disciplines and current trends in order to offer a conceptual framework for engaging with the changes of what information is offered, needed and sought at a fundamental level. During this process, the extent of systematisation, the clarification of relevant lines of development had priority. In addition, well-founded assessments about the offer and use of information in future years were drafted.