Evaluation of the Internet Portals of the MGFFI

The intense dynamics of the Internet has become apparent in technical innovations, but also in on-going changes in users’ expectations about information provided online. Even though the online platforms of governmental agencies offers particular, exclusive information or possibilities for transactions, they do compete with private services and platforms: in their everyday use of the Internet, the users form certain routines (for example, information searches) and expectations (for example, when to expect interactive and cooperative options), by which they measure the internet offerings.

Against this background, the Ministry for Generations, Family, Women and Integration of the State of North Rhine-Westphalia considers it necessary to evaluate its Internet platform regularly and independently and has commissioned the Hans Bredow Institute to provide a basic report.

Completed in May 2008, the project identified, on the one hand, current standards among online platforms and portals, and, on the other, examined three portals of the MGFFI according to these standards.